LTL Freight Disclaimer
Last Updated: March 26, 2020
- PLEASE READ ALL PRIOR TO ORDERING.
- BY PLACING YOUR ORDER EITHER ONLINE OR OVER THE PHONE, YOU AGREE TO THESE TERMS AND POLICIES.
- Thank you for your order from Slee Off-Road! Your order is scheduled to depart our facility tomorrow via UPS Freight with Residential Lift Gate Delivery Service. Prior to signing for freight, please ensure it has been carefully inspected for any damage(s).
A delivery appointment must be made with a UPS representative prior to delivery. A UPS representative should contact you within two days following the shipment’s departure from our facility via the telephone number you provided to Slee Off-Road. If you do not receive a phone call within two days please contact UPS Freight Customer Service directly at 800-333-7400, option 1, to schedule a delivery appointment. Please note that the “Scheduled Delivery” date provided on the shipment’s tracking page is not an appointment; an appointment must be confirmed verbally with a UPS representative. Please understand that delivery appointments are outside of Slee Off-Road’s control, and often require a customer to be available at their residence for an extensive delivery window (8am through 6pm).
A delivery appointment is not required. UPS will deliver to commercial locations during normal business hours, Monday through Friday 9am through 5pm, as their operation allows. If a commercial facility is receiving a shipment on your behalf, please forward this email including its attachments so the recipient is aware of our damage indicators, damage disclaimer and their responsibility to comply with the policy herein.
- The consignee must note any damage(s) on the waybill or Slee Off-Road will not be able to initiate a Damage Claim with UPS Freight. Slee Off-Road is exempt from any and all damages to any item(s) unless noted on the shipping waybill. All damages, including concealed damages, must be reported to Slee Off-Road within 48 hours of delivery. A signature is required for all Freight deliveries.
The Consignee Responsibilities(s)
Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor Slee Off-Road are able to contact the client who placed the order, the item(s) will be returned to Slee Off-Road. In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion Slee Off Road may access a restocking fee.
Receiving Delivered Item(s)
The consignee is responsible for the removal of all item(s) from the truck. The truck driver(s) will position the item(s) in the back of the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork-lift. If the shipment can’t be unloaded, and the freight company is requested to return with a lift-gate equipped truck, the consignee will be responsible for the cost.
Inspecting Your Shipment
Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage. It is the consignee’s responsibility to inspect their shipment for any and all damages. If the packaging shows any indication of damage or mistreatment, please open it immediately and carefully review its contents. The consignee may ask the driver to aid in the inspection of the item(s). If the item(s) have been damaged, the consignee (or the driver) must write a precise description of the damage on both the consignees copy and the freight company’s copy of the delivery waybill. In the event damaged item(s) are discovered, please call Slee Off Road (888 494-7533) immediately so that we may initiate a damage claim with the freight company. Please note; Slee Off Road is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee.
Concealed Loss or Damage
Please open and inspect all item(s) inside the shipment immediately. Concealed damage must be reported to Slee Off-Road within 48 hours of delivery. Additionally, please retain all palletizing materials, packaging materials and shipment contents as you found them when you first discovered the damage.
Note: The consignee doesn’t retain the power to refuse any damaged item(s) unless the item(s) are damaged or rendered useless. If the item(s) are partially or slightly damaged, the consignee should accept the entire shipment. The consignee is responsible for any and all holding and or shipping charges on any refused shipment(s) that the freight company deems repairable.
Additional Freight Charges
Unless otherwise written on the original Slee Off Road Sales Invoice, any and all additional charges such as; delivery appointment, lift gate service, inside delivery, change(s) of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the purchaser.
Returns or Merchandise Credit(s)
Please retain any and all packing and/ or shipping materials until satisfied with your item(s). The packaging and/ or shipping materials are required for any returns or merchandise credit. Also, a re-stocking fee applies to all returns